Terms of Service, Refund Policy and Shipping Policy
USE OF WWW.FORIAWELLNESS.COM
By using the Website, you represent and warrant that you will only use our Website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any criminal law, intellectual property law, privacy law or any other applicable law or regulation. You also represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.
You agree not to attempt to interfere with our Website’s network or security features or to gain unauthorized access to our systems.
NOT MEDICAL ADVICE
Information provided on the Website including without limitation information regarding product attributes is provided as general information. Information provided on the Website is not intended to be medical advice, nor is it intended to replace the need to consult a healthcare provider. Rather, we provide this information for discussion between consumers and their healthcare providers who will ultimately make any decisions regarding treatment.
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the Website, including terminating, changing, suspending or discontinuing any aspect of the Website and or the products and services provided through the Website at any time, without notice. We may impose additional rules or limits on the use of our Website. You agree to review these Terms regularly for any changes and your continued access or use of our Website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our Website or for any service, content, feature or product offered through our Website. We may assign these Terms to anyone for any reason. You may not assign these Terms without our prior written consent.
PRODUCTS OR SERVICES
All purchases through our Website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our Website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our Website are quoted in U.S. dollars and do not include the cost of shipping. We reserve the right, in our sole discretion, to refuse orders. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities in addition to pursuing any other rights or remedies we have at law.
RETURN AND EXCHANGE POLICY
We are completely dedicated to your health, pleasure and satisfaction. Our products are tested for quality and all shipments are carefully inspected prior to shipping. Please check your shipment upon arrival to ensure that it has not been damaged during shipping.
All claims for damaged product must be made within 72 hours of receipt. Please contact us at firstname.lastname@example.org during that time and we will resolve the issue.
To ensure your satisfaction with our products we offer a 60-day customer satisfaction guarantee on your initial purchase. If you are not satisfied with your purchase, please contact us at email@example.com within the 60-day time period. We will refund your purchase price (less shipping expenses and any prorations for product consumption) to your original form of payment.
We ship using secure couriers in unmarked packages.
Shipping within the US:
Standard Shipping :
- Free for all orders over $50 and a $5 flat fee for any orders under $50 within the contiguous US.
- Average transit time is 3-6 business days, but could take up to 10 business days until first delivery attempt.
- We do not guarantee shipping times for Standard Shipping.
- Customer pays shipping based on weight of package.
- Average transit time is 2-5 business days until first delivery attempt.
- We do not guarantee shipping times for Expedited Shipping.
- Customer pays a flat $9 shipping fee.
- Standard shipping is the only option for these destinations.
- Your package is not subject to customs declaration.
- We do not guarantee shipping times to these destinations.
Shipping outside of the US:
- International Shipping fees are paid by the customer based on destination and weight of the package.
- There is no average shipping transit time for international shipping as it varies from country to country.
- The customer is responsible to pay any customs fees or tariffs incurred by the destination country.
- Depending on the country of destination and varying regulations around CBD, some packages can take several weeks to clear customs. If your tracking shows a delay in customs, please contact them directly to see what they need. We are happy to provide additional product information to customs upon request.
- We can not guarantee that all packages will be cleared by customs and reach their destination.
- We can not guarantee shipment times outside of the US.
- Countries we don't currently ship to:
- Australia, Bahamas, Bermuda, Bolivia, Bonaire, Botswana, Brunei, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Cook Islands, Curacao, Ecuador, Fiji, French Polynesia, Gambia, Guinea-Bissau, Guyana, Honduras, Hong Kong, Iceland, India, Iran, Israel, Ivory Coast/Côte d'Ivoire, Jamaica, Japan, Kosovo, Kuwait, Laos, Lebanon, Libya, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mauritania, Mexico, Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nepal, New Caledonia, New Zealand, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Portugal, Russia, Rwanda, Saba, Samoa, Senegal, Singapore, Sint Eustatius, Slovakia, Somalia, South Africa (order at our South African partner site), South Sudan, Spain (order at our Spanish Partner Site), Sri Lanka, Suriname, Swaziland/Eswatini, Trinidad and Tobago, Tunisia, Uganda, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zimbabwe
For any specific questions on shipping, please contact our customer care team at 1-844-69-FORIA or firstname.lastname@example.org for further information.
OPTIONAL SHIPPING WARRANTY
Customers may be offered the option to purchase a Shipping Warranty at checkout.
If my shipment shows "Delivered" by the carrier, but I didn't receive it, what should I do?You would submit a claim for a lost package and we will send you a replacement or a refund. However, it may be a good idea to check with a neighbor if they may have received it in error.
How long after my purchase would a package be considered "lost in transit" for an address within the USA?
Most of our packages are shipped with USPS First Class and can take up to 10 days to deliver. If your shipment has been in transit for more than 10 days and there is no update on your delivery date, submit a claim and we will replace or refund your purchase.
What happens if my package is stolen?
If your package was stolen, we will send you a replacement or refund upon receipt of your claim. Please add in the notes if we should send your replacement package to a different address where you can receive packages with less risk for theft.
Does Foria require a police report for stolen packages?
No. We don't require a police report.
What should I do if I receive a damaged package?
Submit a claim within 72 hours of receiving the damaged goods along with a picture of the package and the damaged product. We will send you a replacement or a refund.
How do I submit a claim?
When you purchase Foria's order protection service, you will receive an email with a link to the claim submission page.
If you need assistance, please contact email@example.com
How long will it take to process my claim?
Your claim will be reviewed and processed within 2-3 business days. Please include as much information as possible for faster processing. Contact us at firstname.lastname@example.org if you have questions regarding your claim.
How long after my purchase would a package be considered "lost in transit" if it is not delivered to an address outside of the USA?
International deliveries vary for different parts of the world, and can be anywhere from 2-6 weeks. Depending on the destination, your tracking may or may not continue showing detailed updates once the package has reached the border and been handed over to your regional or local postal service. Please contact us at email@example.com if you are uncertain whether your package may be lost and you should submit a claim.
LINKS TO THIRD PARTY WEBSITES
Links from or to websites outside our Website are provided for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our Website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. We shall not be a party to any transaction between you and any third party including any third party advertising on our Website, and we shall not be liable for any losses or damages arising out of such interaction with any third party. Without limiting the foregoing, any link to a third party press release, media coverage, stock exchange website or analyst coverage should not be taken as an endorsement by us of the views, analysis or projections contained in such materials.
YOUR PERSONAL INFORMATION
ERRORS AND OMISSIONS
Please note that our Website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
We do not undertake to update, modify or clarify information on our Website, except as required by law.
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
DISCLAIMER AND LIMITATION OF LIABILITY
You assume all responsibility, liability and risk with respect to your use of our Website and any information and materials contained on the Website, which is provided "as is" without warranties, representations or conditions of any kind, either express or implied, statutory, by usage of trade, course or dealing or otherwise with regard to information accessed from or via our Website, including without limitation, all content and materials, and functions and services provided on our Website, all of which are provided without warranty or condition of any kind, including but not limited to warranties or conditions concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties or conditions of title, non-infringement, merchantability, merchantable quality or fitness for a particular purpose. We do not warrant that our Website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our Website or the servers that make our Website available are free of viruses or other harmful components.
The use of our Website is at your sole risk and you assume full responsibility for any costs or losses associated with your use of our Website. We will not be liable for any damages of any kind related to the use of our Website.
In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you or any third party for any indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or any other theory of law, arising from your use of, or the inability to use, or the performance or functionality of our Website, our products or any content or material or available on or through our Website, the cost of procurement of substitute goods, data, information or services, loss of data, errors, mistakes or inaccuracies in the materials on the Website, or any personal injury or property damage. These limitations shall apply even if we are advised of the possibility of such damages.
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.
You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, demands, threats, actions, proceedings, expenses (including reasonable attorney fees and court costs) in any way arising from, related to or in connection with your use of our Website including in connection with any products offered through our Website, your violation of the Terms or any applicable law or regulation, or the posting or transmission of any materials on or through the Website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.
These Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
Any headings and titles herein are for convenience only.
If any of the provisions of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.